Risk Communication and Multi-Stakeholder Coordination in Airport Emergency Management: Yogyakarta International Airport

Abstract

This study examines the operational, communicative, and organizational dimensions of emergency preparedness at Yogyakarta International Airport. Airports located in disaster-prone regions encounter distinct challenges that demand structured coordination among internal departments and external agencies, including the Meteorology, Climatology, and Geophysics Agency, the Regional Disaster Management Agency, AirNav Indonesia, the Indonesian National Armed Forces, and the Indonesian National Police. Employing a qualitative descriptive design, the research draws on semi-structured interviews with eleven key informants, operational document analysis, and participatory observation of emergency drills. Thematic analysis indicates that internal communication and command structures are well developed, while strategic external communication and public risk messaging remain underdeveloped. Multi-stakeholder coordination substantially affects operational resilience and response efficiency. Information technology integration, such as real-time monitoring and dashboards, facilitates internal coordination but requires further optimization for public communication. The study offers evidence-based recommendations to refine emergency protocols, strengthen risk communication, and enhance multi-stakeholder collaboration. These findings advance the literature on airport emergency management and provide actionable guidance for improving operational resilience at airports in high-risk zones.